Dear Revolut Team,
I have recently created an account by using your mobile up where it actually says “To verify your identity, top up your account using a bank card or a bank account in your name”
I have done exactly that, twice (topped up the account using my personal bank card / account) but the account was not activated.
I am asked now to provide proof of ID, which i am fine to provide. But also a photo of me holding my ID which i personally find do not feel comfortable doing. If required i can come to one of your offices (if you have such in a 50 miles radius from where i stay) to present my ID in person but providing a photo of me and ID i will not do.
If there is no other way to finish validating my account, and in the light of the first phrase from your verification page (see above bold), i would then kindly ask you to guide me on how i can :
- Refund the top ups from my personal account. I am not asking for moving the amount into another account (which be reasonable suspicion of fraud) but to refund it to the same account from where it was generated from.
- Refund the transfers from my friends which Revolut happily accepted without me being verified.
- Refund the payment of the Revolut Card which again you happily charged without me being verified.
Looking forward to hearing from you.