Hi @beeare,
Due to the sensitive nature of our work, which involves moving large amounts of funds on a daily basis, we are obliged to comply with government regulations regarding money laundering, fraud or even terrorism funding. Once we can safely determine the source of the funds being uploaded and passed through our system, we can raise your top up limits to ensure you can continue to use our service without any issue.
We understand that it is a hassle to have to provide this documentation, and we also understand that this is highly sensitive information, which is why we ensure to comply with all relevant data protection and data privacy regulations and EU directives.
Be sure to let us know if you have further questions on this.