Verify identity selfie impossible


#1

Hello, this is not an actual bug but I don’t know what to do. My phone is broken on the front and I can’t take any selfie with it. I don’t plan to change it now but I can’t verify my identify without doing a selfie.
is there another way?
Thank you for your help
Best
Marine


#2

@AndreasK is there a chance to switch to the back camera?


#3

Can you take a selfie using a different device?


#4

Yes I think I’m going to do that, borrow one of my friend’s phone. thanks!
:slight_smile:


#5

Hélas nope! It was the same issue to connect to airbnb, it automatically
launches the selfie functionnality and it’s not possible to take a picture
from the back camera.
Thanks!