Verify Identity button not working (iPhone)


hi, I would like to verify my identity in order to activate my card but clicking the “Verify identity” button in the “Verification & limits” section does not do anything…

Could you advise how I can have my ID verified ?

Thanks in advance !


Actually, tried to login/logout of the app, re-install it.

I am now locked out of my account because the “Next” button does not work either on the welcome page…

Leaving my finger on the button changes its color as if it was pushed so it must recognize the click but nothing happens after.

Have managed to verify my identity in the meantime using the app on one of my friend’s phone. Problem now is that I am locked out of the app on my phone

Appreciate your help


Subject solved. Think it watch a connexion issue…