Verify account

I need to verify my account but when I go to Profile >> Verification and Limits, as instructed on FAQ, I just get a screen saying I have topped up 250 of a yearly limit of 4000 pounds. There is no way to verify my account there. I need to verify to increase my top-up rate which is a paltry 250 pounds per day. I tried Rita but she kept telling me to go to the same place. Then I tried Live Agent and got no response at all. On the verge of packing this thing in already! Please help.

Hi there.

Thank you for contacting us.

As I can see your account is verified. Some UK users won’t need to verify their identity, as we’ll do it electronically behind the scenes.