Opened a GBP account yesterday. Got verified quickly. All good. Opened at EUR account. Transferred funds across to the EUR account today. Then went to pay a beneficiary… The app said ‘you need to Verify your account’… which is already done.
So, went to the Profile, verify… sure enough, despite being verified before, now it says Not Verified. I clicked on the Verify button… NOTHING happens.
Last night I started a support chat. They said, someone should be with you in 6 hours… it’s nearly 24 hours, not a word!
Is this how they do business… trap your money, and then don’t communicate. What’s can I do? Write a letter!?
please help @AndreasK I hear you do help…