Verifications & Limits


#1

I have been investing in digital currencies since july 17. i signed up to revolut in jan so i could start the process of withdrawing my investments to my bank favouring revolut FX rates to convert my EUR to GBP. i have recently requested my transfer from coinbase to revolut only for it to be frozen by revolut due to acc limitations stating that i must provide bank statements, p60, source of funds. i have uploaded payslips, bank statements that i have used with revolut and coinbase statement. to no avail it states i must send more documents can someone from support please escalate this matter higher as my deposit is now frozen with revolut.


#2

@AndreasK Hi you are apart of support team could you please help with this issue


#3

i have also uploaded funds withdrawals from my coinbase acc to revolut


#4

Hey dlg_uk

Here are information about what kind of documents you need to upload also for Coinbase/Bitstamp

https://www.revolut.com/dk/help/profile/i-want-to-increase-my-top-up-limit


#5

Hi henrikbjorn,i have uploaded statements relating to bank acc linked with revolut also my withdrawals and top up from coinbase - revolut.


#6

Have you had contact with support? They should transfer you to their compliance team. Sadly their response time can be long. Upto 96 hours.


#7

i have made multiple attempts to contact support through the in app chat
to no avail


#8

Hi there! Your chat has been escalated to the relevant team. An agent will contact you as soon as possible.