Verification / Transfer Process - Funds frozen and no contact


Please help! I transferred funds on Friday. I see the funds greyed out. I have sent the verification documents. No response at all. Please return the funds to the originator (me). The lack of communication and clarity on dates / process is unnerving for customers. Please respond.


Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.

closed #3

archived #4