Verification system


#1

Hello, I uploaded my verification a week ago, and three days later a live agent ask for another detailed photo of it. I sent it and he said everything is good but another few days passed I still can’t active my card because the profile section said my documents are still under review. Can anyone help me? I tried to reach another live agent but the customer service sucks no one answers me at all. Not even the robot.


#2

You may type resolved then live agent ones again


#3

I tried that and someone said will put me in the cueue of verification team. But it’s been two days I still haven’t heard from any of them.


#4

@AndreasK Could you help?


#5

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.


#6