Verification still pending. Need help


#1

Hello, my verification still pending. In the chat in the app nobody answers. When I uplouded my documents, there was written, that verification from 10 min to 1 hours. Already have passed 1 day and it is still pending! I need this account assap, I can’t wait few days!


#2

Did you type “live agent” to skip the chatbot?


#3

Yes, but still nobody answers


#4

Verification of identity? Or of top up limits?


#5

It should have given you an estimate of the waiting time. You simply need to wait until they get back to you. How much did it say it is?


#6

Verification of identity. Two times I have got an sms, that it failed and the third time I had to attach photos. From then verification is pendind


#7

In the app “Chat to us” I have written Live Agent, but didn’t get even an estimate of the waiting time. I don’t know what I am doing wrong…


#8

Maybe @JessicaZ or @AndreasK can help out.


#9

Apologies for the wait. Your account is fully active! :slight_smile:


#10

Thank you! And thanks for all for the help


#11