Verification stalled?


New here: I uploaded my old driver’s license, it did not stipulate photo until after I had done it. So I then sent my passport, I have now been waiting since 11.55 for verification. (At one point your system told me I was in Switzerland, which I am not, I am in the UK). The RITA system said someone would contact me in 9 minutes, that was about an hour ago. I really don’t know what to do. Can you help me please?


Hey @SueC :slight_smile:

It might take a few hours while you’re assigned a verification agent. If you’re in a hurry, you might want to consider reaching :r: through Twitter:


Thanks @Juliopp, if no joy in the morning I’ll pursue via Twitter. It’s good to hear from you :slight_smile:


Hi Sue :slight_smile: I can see your account fully active. Please don’t hesitate to contact us if you have any further questions.

Have a great day.


Andreas K

closed #5