Verification reset and support chat not working, premium


#1

Hi,

I have a premium account, but the chat has never worked so far, I tried “live agent” a few times without any luck

I uploaded all my docs for the verification process, but after two days it has just reset without any messages…

Also I got my credit card, but the long number have been printed on the back of the card, is that intentionally?

Is there a hotline where I can speak to a person? Getting really frustrated with revolut despite still trying to make this work for me…

Thanks


#2

Hi there. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter.

To retrieve your pin, go on the Revolut app --> “My Card” (Android) or “Card” (iPhone) --> “Show My Pin”