Verification required for one-off transfer?


I have made a one-off transfer/top up from my bank that is above my limit and have been asked to verify the source of the funds. The live agent put me in touch with the relevant team but a pop-up message indicates it may take 96 hours for them to reply. In the meantime, what evidence would be required for this? The app allows attachment of photos - would photo of my bank account showing the transfer be sufficient?. Would I attach that to the chat and hope that it is picked up by the right team?


Yes,picture-screenshot would be sufficient :slight_smile:
You might need to show your incoming money,like salary .
Just attach to chat :slight_smile:


Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.