Verification Processing - Money Blocked!


#1

Hello, I am a Revolut Premium customer and have hit the £25’000/year limit, I have sent all the documents needed this morning and now waiting for your answer.

Is it possible that you block €20’000 and do not answer to online support chart? And there is not even a number to call (only number provided is to block card)?

Why should I wait 96 hours to get an answer? this is NOT the level of service I expect from a Unicorn company.

Please fix this asap thank you.

Andrea


#2

Hey @Andre1307 :slight_smile:

Just as a friendly suggestion, next time you’re transferring €20.000, consider raising the limits beforehand and everything will be smooth :wink:


#3

Thank you @Juliopp, I was not aware of the £25k/year limit when I did the transfer… otherwise I would have surely raised the limit beforehand…

I hope I’ll have my money back soon I am a bit shocked!!!


#4

@AndreasK
@JessicaZ
@revolut

Can you please help? Thanks


#5

Opened a Twitter account and wrote to @revolut providing all my details, my partner wrote via Facebook, no answers yet… no comment

@AndreasK
@JessicaZ

Where are you? I have €20k blocked and you have my payslips & detailed statements since yesterday morning


#6

Ouch. I wish people knew beforehand that Revolut is not a bank and has limits all over the place.


#7

Live agent

Thank you


#8

I guess your problem is solved?


#9

Not resolved at all

Live agent

@AndreasK
@JessicaZ
@revolut

Please HELP! Thank you


#10

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat as soon as possible.


#11