Verification process still haven't finished


Hey folks,

I’ve initiated verification process about last week ago but the system is still processing photos of my national ID.
From what I heard it shoudln’t take much time, therefore I would like to ask for help in that matter, because it seems that in my case the process got stuck.

Thank you in advance for help

Kind regards,


Cześć Kuba,
Have you tried to contact with support on in-app chat?


Hey Redi,

Yes, that the first step I took but honestly bot didn’t help me at all, and then I had to wait few hours for a connact with some human helper but eventually I haven’t got any.

So I though about coming here with my problem, since I am not the first one with this issue.


Have you typed live agent?
If you are in a hurry contact them via Twitter (DM) or ask @AndreasK for help in here


Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.