Verification process still haven't finished


#1

Hey folks,

I’ve initiated verification process about last week ago but the system is still processing photos of my national ID.
From what I heard it shoudln’t take much time, therefore I would like to ask for help in that matter, because it seems that in my case the process got stuck.

Thank you in advance for help

Kind regards,
Jakub


#2

Cześć Kuba,
Have you tried to contact with support on in-app chat?


#3

Hey Redi,

Yes, that the first step I took but honestly bot didn’t help me at all, and then I had to wait few hours for a connact with some human helper but eventually I haven’t got any.

So I though about coming here with my problem, since I am not the first one with this issue.


#4

Have you typed live agent?
If you are in a hurry contact them via Twitter (DM) or ask @AndreasK for help in here


#5

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.


#6