Verification process is suck, no response from the support


I have the same problem like many other people here but I can’t reply in existing topics or send direct messages, so I created a new thread.

I uploaded all necessary documents for verification yesterday. Despite the promised time was up to 1 hour, it’s been one day and no progress. Nobody responds to my messages in the in-app chat also. What’s the point to create an online chat if it’s not online? Please help


Hi there. I’ve verified your account. Thank you for your patience. Please don’t hesitate to contact us if you have any further questions.

Have a great day.


Andreas K

closed #3