Verification process is suck, no response from the support


#1

Hi,
I have the same problem like many other people here but I can’t reply in existing topics or send direct messages, so I created a new thread.

I uploaded all necessary documents for verification yesterday. Despite the promised time was up to 1 hour, it’s been one day and no progress. Nobody responds to my messages in the in-app chat also. What’s the point to create an online chat if it’s not online? Please help


#2

Hi there. I’ve verified your account. Thank you for your patience. Please don’t hesitate to contact us if you have any further questions.

Have a great day.

Regards,

Andreas K


#3