Verification pending!


#1

My verification pending from yesterday after submitting my national I’d card
Don’t find way to upload driving licence if need be.
Support don’t even reply 24 hrs
Resolve issue Asap

Update 12 Jan @AndreasK
3 days gone
Starting things from 9th
And submitting umpteen document
People reply after 5-6 hours or never
Seems they like being chased and feel important or harassed
3 different people asking 3 different things
Submitted all, have no courtesy to even acknowledge and come send message when I am not even on app


#2

I believe you need to mention the person within the text of your forum post (not in the headline) to “nudge” someone.


#3

Hi there.

I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter.


#4

I have the same problem. My verfication is still pending. How long it takes usually?
@AndreasK


#5

I was travelling and ask my sis to open account back in italy
The above message was send by her before you people even block abitlity to ask in community
So i messaging on her behalf
from 9th today 4 days gone
she send so many documents and people reply after 4-5 hr and disappear
3 people 3 time document send and still stuck
@AndreasK you said staff looking into it.
4 days almost, same story
Her ability to ask on community also stopped
What use of license if cant handle basic simple verification
I joined from May this product for travelling
Things are going downhill
SHAME


#6

We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know!


#7