Verification pending for more than a day.


#1

Hello,

I have uploaded my identification docs, but still not verified.

It’s been almost one day now. Can you please look into this matter?

Thanks!

Regards,
Keisha


#2

It can last up to 7 days even.
I’ll tag @AndreasK for you. He will help when he is on his shift


#3

Most of the times, this automated process gets stuck due to bad photos. Unreadable, blurry, lens flare, cropped documents …

You could provide new, well lit, sharp, uncropped photos that are perfectly readable via in app chat and ask them to verify you manually. This might speed things up. A clue is to provide support all documents and details necessary to solve your problem without getting back and forth too much (or at all). In my experience, this is the most effective way to communicate with their support.


Awaiting verification
#4

Thanks for responding. I’m not able to find a way to re-up load the pics.

Where can we find this?


#5

Via in app chat :wink: You can send the photos this way and ask them to verify you manually.


#6

Hi Keisha. We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know.


#7