I’m struggling with the verification process, I have provided the documents but it still says “we are reviewing your documents… it can take up to 10min” but has been 2 days! Can someone help me?
Hi! This usually means that the photo is low quality or the document isn’t readable. You should contact the in-app support, they’ll probably tell you to send them another picture of the document. Hope it will work out for you
I have sent onto the support chat my passport and photo for a manual verification but nobody is answering me. Could you please assist?
Hi! From what I know, it should take less than 24h. If nobody responds during that time span, your request will expire and you’ll have to message them again.
You could also try DMing @AndreasK here on the community and he’ll help you out!
I have the same problem, its been pending for over a week now. I tried contacting support around 3 days ago and no answer. It doesn’t even let me use the app now.
Could you please drop me a direct message?