Verification pending for more than 10 mins with no response from chat

Hi All,
I’m struggling with the verification process, I have provided the documents but it still says “we are reviewing your documents… it can take up to 10min” but it has been over 12 hours now. Thanks

In order to reset the chat window you can say “Resolved” and then “Live Agent” to get a new customer service agent to help.

I have been waiting since February 27th!!!

When these boys and girls from Revolut lie about what’s going to be of 25 hours a day and 8 days a week :slight_smile: :rofl: :wink:

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.

We don’t lie :slight_smile: It usually takes up to 10 mins if all the photos provided are readable :slight_smile:

I got verified in 5 min.