Verification pending for more than 10 mins with no response from chat


#1

Hi All,
I’m struggling with the verification process, I have provided the documents but it still says “we are reviewing your documents… it can take up to 10min” but it has been over 12 hours now. Thanks


#2

In order to reset the chat window you can say “Resolved” and then “Live Agent” to get a new customer service agent to help.


#3

I have been waiting since February 27th!!!


#4

When these boys and girls from Revolut lie about what’s going to be of 25 hours a day and 8 days a week :slight_smile: :rofl: :wink:


#5

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.


#6

We don’t lie :slight_smile: It usually takes up to 10 mins if all the photos provided are readable :slight_smile:


#7

I got verified in 5 min.