I used other bank virtual card to top up.
Virtual cards cannot be verified because cannot be “scanned” by smartfon camera.
I did top up for three other cards (physical from two different banks), with success.
Unfortunately I was not able to verify two of them, due to “scan” step could not pass.
Only one has passed.
So I had three not verified cards (including one virtual), one verified, top up from each of them and 4-digit codes.
Today morning I tried, using Revolut card, withdraw money in ATM next to my office.
The transaction was rejected and my Revolut account blocked with the message: “please verify card… and the last 4 digits of my VIRTUAL card from other bank, used for top up”. Strange…
After discussion with the support, all the issues were resolved
- The virtual card used for top up was deleted from the system.
- The two other cards were verified by support using photos sent by email and screenshoots of banks statements (from two banks) to prove top up processes.
- Account was unlocked
The main reason for lock up the account was suspicious transacion of withdraw PLN (I used Revolut because this is only card I have with no fee in the ATM next to my office ) after top up in PLN (done due to obtain 4-digit number for verification).
So happy end. Thanky you Revolut!
Anyway - the verification process and (maybe) security… there is room for improvement…
But I completely understand that we have to provide feedback, because without it, and without such the cases - the improvement is not possible…