Verification of the source of fund


#1

@AndreasK
I provided all documents and am waiting for the verification. Andreas, could you please help to escalate the issue?


#2

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.


#3

I have the same issue - I have substantial funds held pending for over 72 hours, have contacted support over 24 hours ago and have supplied verification evidence but have had no response. Very disappointed and concerned.