Verification of the source of fund


I provided all documents and am waiting for the verification. Andreas, could you please help to escalate the issue?


Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.


I have the same issue - I have substantial funds held pending for over 72 hours, have contacted support over 24 hours ago and have supplied verification evidence but have had no response. Very disappointed and concerned.