Verification of my Revolut Account

1

Hello,

I have submitted my documents for verification since 6 days now. According to the app the verification should have come through in 24 hours. But this has clearly not happened. Moreover I do not receive any reply from customer support. No matter how many messages I sent I just don’t receive any reply. I am actually paying for the premium subscription every month and still such bad service.

Can someone please help me out here? This is really concerning and frustrating.

Thanks,
Prayag

2

Hi there. Thank you for your patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.

3

Thanks a lot for your prompt reply. I would however like to know why there has been no response from the in-app support although I have messaged so many times. Is there an issue with the system or is this on purpose?