Verification of identyti, please help

Whats wrong with my identity? I tired to try fix it! Ai try personal id card and driving lecence many times! Both dokument are good! Age are good, photo quality good. Program kicking me out, after I taike a photo.I Delete app and instal again, but nothing…Can you explain me?

Which system (iOS or Android) which version of the system, which revision of app, what cellphone are you using?

Hallo, i use IOS 11.3.1 iphone 5s Revolut 4.19

Are you able to use another phone (to verification purposes only)?