Verification - no response for over three days


I submitted my verification documents at 09:05 on 6 Mar, within two hours of having been notified that a transfer of €35,000 to my account required you to conduct further verification. It is now after 15:00 on 9 March - over three days later. I have had ZERO response through your in-app chat, even though I have been chasing through that app.

This is supposed to be a 24 hour process. Please can you explain why I have had zero response. You are current holding a transfer of €35,000 of my money, and not releasing it to me. This simply is not acceptable.


Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.

closed #3