Verification & limits - waiting time


#1

Hi,

What is expected time for reviewing the payslips and bank statement to get higher limit? I submitted documents few days ago and still have not got any response. Support chat is also silent, despite being a premium member.


#2

Could potentially be a while.
I have been waiting for a week with the exact same issue.


#3

Any way to speed it up? I am actually blocked because of this and will be travelling abroad in a few days.


#4

if you get response it will be something like this below

Hi there,

Please send me the phone number on your account so that I can look into this.

and after few hours

Please allow me a moment to look into this and get back to you.

and after after few hours

I understand, please allow me a moment to get an update and get back to you.

and after a day
Please be patient, I will get back to you as soon as possible.

and after another day

I have put in a request for the reversal confirmation and will get back to you once I have it.

and after 2 days

no support answering …no response on facebook …


#5

Hi there.

I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter.

Apologies for the long wait, our support team is receiving an unusual amount of requests at the moment.


#6