Verification & Limits - Transfer Pending - No Response


#1

Hi Revolut Team, @AndreasK

Hope you are well. Is someone able to kindly assist with the below?

Funds were transferred into my Revolut a/c however this has moved me over my limit. Per the in-app chat this has supposedly been moved onto the relevant team to assist but further response still outstanding.

Since I cannot increase the limit myself in the app, can someone kindly advise how I can get this transfer confirmed, so I can access the funds or alternatively have the funds sent back to my bank a/c?

As I have not been able to access these funds I have had to make other arrangements outside of Revolut to process the funds as required, which has not been ideal.

Thanks in advance.

Kinds Regards
S.


#2

Hi there.

Unfortunately, due to high demand for our support team there’s a delay in getting back to our users. However, a member of our support team will get back to you as soon possible.

In regards your pending transfer, please note that the pending transfer to your Revolut account will be automatically be assigned to your account, once you have increased your annual top up limits. In order to increase your annual top-up limits, you’ll need to provide official documents showing the transactions that generated the funds used to top up your Revolut account, along with a copy of a bank statement showing the funds entering/leaving a personal bank account in your name.

I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter.

Best,

Andreas K.


#3

Hi Andreas

I really appreciate the swift response.
I will await further the relevant teams response and action any documentation or other details they require et al.

Kind regards
S.