Verification & limits - no customer service response

Ideas & Feedback Feedback
1

Hi Revolut team,

I have an issue with the increase with my verification & limits increase. I asked customer service for help/updates on the process of my request but no reply at all.

I understand there is a lot of traffic. However, customer service simply not replying for a day is anything but best practice.

I have a very urgent payment to make (for which I have to receive funds first) which was due yesterday but I couldn’t. Could you kindly escalate this issue?

Many thanks in advance,
Julian

2

Same here… I’ve sent my income document and no response from client service for 3 days now…

3

That’s soooo bad! The worst things is they simply do not reply, no ETA, nothing.

I had to make a payment which is super urgent and I couldn’t.

4

Hi there!

I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter.

Thank you for your patience!