verification issues


Hello there !

i’ve opened my account on Revolut yesterday, but i’m unable to verify my identity: when i try to send the pictures of my documents the verification process just stay still for several minutes.

I’ve tried with every option:

  • Passport
  • Id Card
  • Driver license

It could be important: i’m italian with italian residency, currently in Spain for a trip, is it a blocking issue?

Thanks in advance.


Did you tried to contact the Support with the in-app chat ?

Type “live agent” yo have a real person rather than an auto’atic robot !


There were some situations with my app when revolut received “an unexpected response” and crashed.

  • 3DS verification from ING DiBa
  • faulty direct debit from amazon I tried to cancel

Maybe your location and address mismatch is a similar thing.

Anyways, in-app chat or @JessicaZ / @AndreasK will need to help you, I guess.


Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat as soon as possible.


Thank you AndreaSK in the mean time i’ve attached a picture of my driver license inside the chat.

have a nice evening