Verification issues


#1

Hi, unfortunately I am waiting for days for the verification of my documents and was contacting the support team but nobody is responding. I have some transfers canceled because of this - this is really urgent.
Thanks in advance, Mirjam


#2

Hi Mirjam.

I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.

Thank you for your patience.

Best,

Andreas K.


#3

I got help, thanks so much! Really appreciate it!


#4

Got help very fast :slight_smile:


#5

I’m glad to hear that. Please don’t hesitate to contact us if you have any further questions.

Have a great day.

Regards,

AndreasK