Verification issues


Hi, unfortunately I am waiting for days for the verification of my documents and was contacting the support team but nobody is responding. I have some transfers canceled because of this - this is really urgent.
Thanks in advance, Mirjam


Hi Mirjam.

I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.

Thank you for your patience.


Andreas K.


I got help, thanks so much! Really appreciate it!


Got help very fast :slight_smile:


I’m glad to hear that. Please don’t hesitate to contact us if you have any further questions.

Have a great day.