Hi I didn’t know how to add in onto a conversation already about this or how to direct message lol. I had 2 failed attempts with my drivers license then I took a photo of my passport and since yesterday it just says pending verification. I have written to a live agent and no one has responded. It allowed me to top up the card in order to order it which I am expected to get the end of Jan but I really need access to my account details in order to receive money I have just moved to the UK any help with this would be amazing!
Verification might take some time, especially considering the large amount of people is onboarding. 1 day is not an unreasonable waiting time
However, if you’re in a hurry, you can always reach through Twitter to see if they can speed things up:
Hi thank you so much for getting back to me so fast! Yeah my friend did it and it was instant so I figured something is wrong that mine took so long. I will hold off a few days I am just running low on money lol. So hopefully it’s soon.
verifications are usually instant, but there are certain conditions that will make it require further verifications
These kind of process shouldn’t have to last for more than 1-2 days, but as is receiving a really high amount of requests, they’re probably experiencing a backlog in verification requests
If you’re running low on money, it’s time to call the forum superhero @AndreasK
Yes ive seen this hero being tagged in messages can I bother you again as to how I private message him on this it’s like I have never used technology before with this app!
Again I can’t thank you enough!