verification difficulties


#1

Hi, I’ve uploaded my identity documents since the 7nth of March.

Yesterday I received a text from a member of the support team to send a picture of myself holding my passport for verification purposes. Unfortunately i couldn’t respond at the time because the chat function was offline all day.

Today 9nth of March i uploaded/sent a photo of myself with my passport but i have not received a response 6 hours now and counting.

Should i wait or? Do you have any recommendations?

regards,
Dimitris


#2

Type live agent an ask them.
Please consider contact via DM on Twitter