Hi I’m really hoping someone here can help me because Revolut’s complete lack of a functioning support system is doing nothing for my blood pressure.
My friend transferred me £50, which has left her Revolut and is pending. I clicked the link to receive it and it tells me to put in a verification code, which is texted to me. I put in the code (tried about 10 times with new codes) and all I get is an error message saying ‘please verify your account in profile- verification and amounts’
My account is verified, and has been since I started using the app about 3 months ago. When I go into that section of the app I can’t do anything because it’s verified already. I’m on the latest version of the app. Because of this problem there is just £50 floating around somewhere in cyberspace and I need to get it.
I tried using the help section of the app yesterday and it was 5 hours before someone replied, which was 03.47 in the morning. Clearly, I was asleep and did not respond, so they ended the chat. Helpful.
I have tried direct messaging their team on twitter, who did respond last time I had a problem, but now have ignored me.
Anyone have any suggestions either about this issue or how on earth you are supposed to reach a living human in the Revolut team?