Verification code not working


#1

Hi I’m really hoping someone here can help me because Revolut’s complete lack of a functioning support system is doing nothing for my blood pressure.

My friend transferred me £50, which has left her Revolut and is pending. I clicked the link to receive it and it tells me to put in a verification code, which is texted to me. I put in the code (tried about 10 times with new codes) and all I get is an error message saying ‘please verify your account in profile- verification and amounts’

My account is verified, and has been since I started using the app about 3 months ago. When I go into that section of the app I can’t do anything because it’s verified already. I’m on the latest version of the app. Because of this problem there is just £50 floating around somewhere in cyberspace and I need to get it.

I tried using the help section of the app yesterday and it was 5 hours before someone replied, which was 03.47 in the morning. Clearly, I was asleep and did not respond, so they ended the chat. Helpful.

I have tried direct messaging their team on twitter, who did respond last time I had a problem, but now have ignored me.

Anyone have any suggestions either about this issue or how on earth you are supposed to reach a living human in the Revolut team?

Thanks


#2

Could it be you reached your top-up limit?

In any case, @AndreasK should be able to help you out.


#3

In that case, when you’re going into the chat you should see message like “can we do something more for you”. So tap yes and… Wait…


#4

@alessandro Nope, I’m £23,500 off my top up limit

@redi Tried that. To speak to a human being you type ‘live agent’. Still takes hours upon hours for someone to even read it


#5

@AndreasK Are you a real human working for Revolut? Can you help?


#6

Yes, @AndreasK is very nice real human (AFAIK) with nice sense of humour :wink:


#7

Thank god for that! :joy:


#8

He claims that he looks like this:

:grinning::wink:


#9

I dont know :smiley: but I think so :wink:

He will be probably online later today … Andreeeeeeeeeeeeeeas! :wink:


#10

As I can see you are in touch with our in-app support team. :slight_smile: Your friend needs to verify her account.


#11

Hi @AndreasK - yes, finally managed to get in touch with someone after 12 hours!

I don’t understand how she managed to send the money in the first place if her account is not verified. She says the money has left her Revolut and is pending. I did receive a request to get the money from her, but as I say, the verification codes you are sending me are not working in my app.

Can you explain?

Katie