Verification Code not showing in online bank account statement


#1

Hi, hope someone can help. I’m trying to add a new card but the verification code is not showing on my online bank account statement. I do not get printed statements, so how can I verify my card?

Thanks


#2

I had a similar problem where only the first two digits of the verification code were showing. This was both in the online statement and also in the printed statement. I contacted the bank through their messaging system and asked them for the verification code, which they sent me by secure message.


#3

Thanks. Will try that.


#4

Please keep in mind that to obtain the correct 4 digit code you have to make a successful top up to Revolut using that card. The initial authorisation will not have this code. You also do not need to verify the card to be able to make a top up.


#5

Hi, OK, that’s not clear in the instructions! I have topped up a nominal amount - but its not showing yet - nay idea how long it takes. I rang my bank as suggested by @childrenoffate and they gave me a code for the initial authorisation, not the nominal one, but this didn’t work. I don’t know if I’m doing it right but it does not seem that straight forward.


#6

The top up should show the instant you make the payment. If it doesn’t, something is wrong. Have you asked support?


#7

Sorted now - not sure why it took so long. Thanks @childrenoffate


#8

It’s my pleasure @HughC Good luck.