I have recently made a transfer to my revolut account via bank transfer. Although the money has entered the account it has been blocked with a message saying “please go to verification & limits in your profile to increase your top up limits”.
My first issue is that i am unable to find the ‘verifications and limits’ section in my profile settings?
I assume the underlying issue is that it is quite a considerable amount of money, through proceeds from a house sale. For this reason i have contacted the app messenger chat and have explained and also attached the deed of sale to satisfy compliance. I have not had any response and its already been a few days which is extremely disappointing and frustrating.
Does anyone have any advice or a phone number i can call?