My partners account has had a transaction pending for the past 48 hours now and it won’t clear and states to upload documents/payslips etc etc.
This has all been done over 24 hours ago yet no one has acknowledged this?
Also She’s tried to log on here but it won’t accept her password? She’s tried to rest her password but then it states her emailed address isn’t registered with you? She’s been using the app for over a month now how can this be?
I’ve had to create a profile just to get help as no one replies to her requests for help in the app either?
Please get back to us as these funds have been pending now and won’t clear and allow us to receive them until her documents are looked at and limit increases.