Verification and Limits 4 days


#1

I submitted my documents to increase my limits on my account, it states in the app that this can take “up to 24 hours” I have now been waiting for 4 days, this is significantly longer than 24 hours and I have payments that I need to make from my Revolut account urgently.

It’s fine telling people to be patient but when the app states it can take up to 24 hours, 4 days is an unreasonable amount of time to be waiting. I need to transfer money into my account urgently so I can make some payments, live chat have not responded to my requests for the last 3 days. For someone who is paying for the premium account this service is completely below what I would expect!


#2

Hi there. Thank you for your patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.


#3

Hi Andreas,

Thanks for the response, do you have a timeframe for how long it will take for them to contact me? I have payments that need to be made by Friday which realistically means I need to send the money tomorrow.

Thanks.


#4

I am having the same problem with no one answering chat support and money stuck unavailable please sort it asap


#5

I can see that Wanda from our compliance team has increased your limits. Let me know if you need any help.


#6

Hi there. Thank you for your patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.