Verification and inapp chat issue


#1

Hi,
I uploaded my photos for verification for 2 times already and now it says for 2 days that verifiation is being processed.
Meanwhile, if I try to use inapp chat nothing happens, no automatic response from a bot or anything else.
What should I do now?


#2

You could try contacting Rev via Twitter or Facebook


#3

Still nothing happened : (
@AndreasK Could you help?


#4

Hello, I’ve been having the same issue. I uploaded my photos 4 days ago and it still says verification is being processed. I contacted a live agent but he suddenly disappeared leaving me clueless of what to do. I made a mistake of topping up my money before verifying my identity(since i thought it would be a fast process). So now I can do nothing with it. I can only wait for support…


#5

Had exactly same issue with verification and in-app chat. Posted a thread here and contacted support via Facebook. Got assigned an agent and issue was solved in just minutes.


#6

Exactly same issue. Over 24 hours and no response. In the meantime my funds are stuck and marked as pending. Someone maybe @AndreasK please help.


#7

Looks like you’ve managed to verified your account.


#8

After person from support contacted me via chat it took just few minutes to complete the process:)


#9

As I can read I am not the one having problems with verifying the identity and getting in touch with the support… More than 2 weeks ago I sent my Id documents for vericatifion and I got a msg from the support to resend them again … done that too and received a message from “ Daniel” saying the profile is active ( these I didn’t really understand ? What does it mean active ? Because on the app the validation is ongoing for a week now …)
I contacted support via the app many times but have no reply so far.

I was supposed to receive my card yesterday but still nothing… I am wondering if I will have at least an answer from the support . Coul you please give me an answer to these questions : my profile will really be validated this time 2- when I am going to receive my card ? 3- if not when i am going to be refunded ?

Thank u !!!