Verification- additional documents required link not working


#1

Hi Team,

I created EURO account and uploaded required documents (Residency Permit ID card issued by Ireland and Indian national passport), but found additional documents required after review.

No response when I tried to click on “Additional documents required”. I’m not finding anywhere what all additional documents required and how to upload. Please help in this!

I topped up my account with 250 Euro and when I tried to transfer the same 250 euro amount to my friend revolut account, 'Money transfer failed. Any idea why it is? Thanks

Regards,
Vishnuvardhan


#2

Transfer failed because, as you’ve written, you’re not verified. Until you’ll be verified using this money is not possible (you can only ask them for bouncing funds)


#3

Hi @Vishnuvardhan. An agent has contacted you via in-app support, please respond at your earliest convenience.


#4

Hi,

I have the same problem :frowning:


#5

Hi @JessicaZ

I have the same problem :frowning: how can i resolve it ?

Thx