Verification - Account/KYC

Hello,
I’m stuck in the verification process somehow. I start the app, enter my phone #, enter my pin and then the app tells me it’s “checking my details” and after reaching 100% about 20+ times it gives me the “ we are sorry, something has gone wrong. Pleas try again later” error. Well if been trying for 2 weeks now. I emailed the support, got a generic msg with tips, none of which worked, since I cannot start the app. I followed up twice, no response. I only was able to submit my selfie and cannot progress any further. I tried from two different phones.
Any ideas?

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