Validate Identity lasts four days? Yes


#1

Still Revolut cannot validate ifentity. It’s fifth day.


#2

Ask Ritabot (in support chat) for : Live agent.
Twitter / facebook is alternative :slight_smile:


#3

Thnx. I did. Not so helpful. She navigates just over the Help. Problem is the Help does not help


#4

If you typed: Live agent
Then you can type your concerns /questions etc. And agent will get back to you later on.
Try to provide as much info as possible ,so there is no need to stay in que for another agent.
Hope your probs gets sorted :wink:


#5

Thank you. I just did - no answer. What is a normal lead rime? 1 min? 10 min? 1hr? 2-3 hr?


#6

Normally Rita will tell you around when you can get a real person on the other end (anywhere from minutes to hours), but right now there is some issue with Support, more and more people writing here that they (we) didn’t hear back from Support in the last 24 hours. :frowning:


#7

I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter!


#8