USD Payment Issue


#1

Hello, I made a USD payment with my card but the company is asking me for the “Transaction Reference”. How can I get that? I tried contacting support on my phone but it seems to be impossible to get a Live Agent.


#2

Hello @Scorchio,

As I can see an agent has been responded to your query.

Let us know if you need any further help.

Best.

Andreas K.


#3

Hi Andreas,
yes one of your agents gave me the authorization code for the transaction. The company tells me that the TLR number they need is a 12 digit number though. At the end they found the transaction so I will send support the TLR number of the transaction so that they can identify it in the future if other users have a problem.
Regards