USA ATM - no cash issued


#1

An ATM in USA did not dispense cash but did give a receipt saying that it had experienced a technical problem (which I have). However, on my Revolut statement it shows the money has come out.

I contacted support and photographed the ‘receipt’ 3 weeks ago. After a few questions, which I clarified, I have heard nothing. I have tried the ATM provider who have referred me back to the card provider.

  1. Has anyone been in this situation if so how was it resolved?
  2. I have seen talk of a chargeback form - grateful for a link to one?
  3. What are people’s success rates with chargebacks?

Thanks,
Roger


#2

Same situation in another country without recip

Allow 45 days for chargeback as of rules from MC international guide