URGENT: top up amount not found on my card!!!


#1

This is an urgent matter as I have top up my account through a bank transfer but the funds do appear in my account although my bank has confirmed that the transfer went through !!!
Considering the amount, I would like an immediate response from the Revolut team otherwise I will have to take action. A trust relationship between Revolut and its customers is key if you want us to continue to use the service!!
Looking forward to reading from the team soon
Best


#2

Did you include your personal reference in the transfer details?


#3

YES ! Of course … still waiting for a feedback from the Revolut team!!! This is unacceptable when it comes down to their customers ’ money the service must be irreproachable!! At this stage, I am very dissapointed … wait and see !


#4

I understand this can be very frustrating, but I assure you the issue will be resolved. I know that’s not supposed to happen but at this point I would suggest giving them a bit more time.
If you need a quicker answer, contact Revolut via private Facebook message.


#5

I wish you’re right but so far it shows only that Revolut services is a mess !!!