Urgent please help: money blocked for 4 days


#1

Hello team, I am a premium user. it’s been since last thursday that I am waiting a transfer on my account. The money was blocked because I reached the yearly limits but I provided all the necessary documents but nobody is replying to me in the chat!!! I urgently need to make a payment! Please assist!

Thanks in advance


#2

I’ll tag @AndreasK and @JessicaZ for you.
In the meantime you can contact them via Twitter.


#3

Hi redi, thanks but kindly reply in your official support channel (App Chat). Much easier for me to follow.

Thanks a lot.


#4

Redi - like almost everyone on here, is just another Revolut user such as yourself.
I’d try Twitter if I was you.


#5

Hello Please this is getting really urgent. Travel agent is expecting a payment from me ASAP. The deadline for the payment was last Friday. It’s a decent sum and for an important scope (honeymoon). Please help me.

Thanks


#6

Hi there. As I can see your chat has been escalated to our compliance team, please allow time as we’re currently reviewing your documents.


#7

Hi Andreas I appreciate that but now that the 96 hours have passed I really need this to be solved by end of day.
Thanks for your understanding


#8

Resolved thanks a lot


#9