I have uploaded my additional required documents to verify my identity but it is 5 days i didn’t receive any responses, whether it is ok or not, nothing!
I contacted the live agent, he said he will connect me to the relevant team but it is 3 days that i got no response. The worst part is that it is 2 days that RITA and Live Agent are not replying me at all. I have an important travel next week so I really need my card. Please resolve this issue ASAP.
P.S. I have already received my card, just it is not active.