Hi,
I have uploaded my additional required documents to verify my identity but it is 5 days i didn’t receive any responses, whether it is ok or not, nothing!
I contacted the live agent, he said he will connect me to the relevant team but it is 3 days that i got no response. The worst part is that it is 2 days that RITA and Live Agent are not replying me at all. I have an important travel next week so I really need my card. Please resolve this issue ASAP.
P.S. I have already received my card, just it is not active.
Thanks, how about waiting for 5 days to verfy my documents? (It is 5 days that I am waiting, without any responses)
It is taking a long time and I have a vacation just next week
This has been discussed at least 5 other times in the forums today. Basically, :r: is receiving an unusually high amount of requests that’s making it difficult for them to timely resolve all the requests
Getting in touch with them through one of the methods provided should solve the problem
@anon33247966 could you please help on this? It is 5 days that I am waiting for verification of my documents and I have an important travel soon, I need the card ASAP.
Hi, I actually have the same problem. I sent my money 1 week ago, but has not received it yet. I asked live agent to solve this issue, but no one replied to my call for support. What should I do?
I am experiencing a similar problem right now.
I have not received my referral bonus, even though my friend has fulfilled all of the requirements. When the referral deadline was coming I have reached out to support, Rita couldn’t help me, so it ‘transferred’ me to a live agent. ‘Transferred’ because I have been waiting for a response over 12 hours now with no success. As well as I cannot start a new chat, because last one is still open, and unclosable. Please help