URGENT : No response from RITA nor from Live Agent


#1

Hi,
I have uploaded my additional required documents to verify my identity but it is 5 days i didn’t receive any responses, whether it is ok or not, nothing!
I contacted the live agent, he said he will connect me to the relevant team but it is 3 days that i got no response. The worst part is that it is 2 days that RITA and Live Agent are not replying me at all. I have an important travel next week so I really need my card. Please resolve this issue ASAP.

P.S. I have already received my card, just it is not active.

Many thanks


#2

Hey @Fer :slight_smile:

That’s not normal, and is most probably a glitch in the chat :frowning:

Here you can check other ways to get in touch with :r: and solve this as quick as possible:


How do I get a response from online support??
#3

Thanks, how about waiting for 5 days to verfy my documents? (It is 5 days that I am waiting, without any responses)
It is taking a long time and I have a vacation just next week :frowning:


#4

Hey again @Fer :slight_smile:

This has been discussed at least 5 other times in the forums today. Basically, :r: is receiving an unusually high amount of requests that’s making it difficult for them to timely resolve all the requests :frowning:

Getting in touch with them through one of the methods provided should solve the problem :star2:


#5

What are the ways? Only Twitter? It seem they are not responding through the FB. Right?

I have already sent my request to Twitter, I am waiting :frowning:


#6

@AndreasK could you please help on this? It is 5 days that I am waiting for verification of my documents and I have an important travel soon, I need the card ASAP.

Thanks


#7

Hi there. Thank you for you patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter.

Best,

Andreas K