URGENT - Missing EUR transfer


I opened an account end of june
I made a transfer of money, took into account July 4th.
I have a message of revolut saying that there was well a transfer
Since I have no more information. Just that I have to make a transfer of money to have my card.
I did not receive a card but my account was sold by this transfer

I wished the revolut card for the end of July and I need this money for my holidays
I manage to contact nobody. I have to wait 24 hours for chater with somebody
What I can do ?
I want my money back for the end oj july !!!