Hi,
I topped up my account for a trip to the UK. I can use the card for payments but can’t withdraw cash. I contacted support chat earlier and was told they would ring back but I have not received a call yet. As support closes in less than an hour until Monday, I’m concerned I’ll be stuck this weekend.
Yes security settings are OK. I managed to use it today. I went to a bank atm. The other atms were in convenience stores, and the hotel I’m in. They all state they support mastercard, so should work.
Happy to have a solution, albeit inconvenient one.