URGENT** cant verify my identity


Hi, Im travelling today and had uploaded my documents to verify my identity since yesterday, it is still stuck at the page which says “reviewing your documents…we’ll notify you within 10 minutes”. I have tried messaging the in-app chat and messaged the support team on facebook but have not received any replies.

I would greatly appreciate any help!


@AndreasK I would really appreciate your help!


It’s only 9am in the UK, I’m sure either @AndreasK or someone from the support (in app) will reply to you soon :slight_smile:


Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.

closed #5