URGENT** cant verify my identity


#1

Hi, Im travelling today and had uploaded my documents to verify my identity since yesterday, it is still stuck at the page which says “reviewing your documents…we’ll notify you within 10 minutes”. I have tried messaging the in-app chat and messaged the support team on facebook but have not received any replies.

I would greatly appreciate any help!
Thanks


#2

@AndreasK I would really appreciate your help!


#3

It’s only 9am in the UK, I’m sure either @AndreasK or someone from the support (in app) will reply to you soon :slight_smile:


#4

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.


#5